COMPLAINTS AND CONTENT REMOVAL REQUESTS
1) This document covers the website WWW.DIESELVIDS.COM and is referred to throughout this document as , "The Website".
2) This document sets out our complaints policy. If you are a User of The Website, this Complaints Policy forms part of your agreement with us.
3) In this Complaints Policy, defined terms have the same meanings given to them in the Terms of Service. In addition, the term "business days" means any day which is not a Saturday, Sunday or public holiday in USA.
4) Who can use this Complaints Policy: Whether or not you are a User of The Website, you can use this Complaints Policy to alert us to any complaint which you have relating to The Website.
5) If you have a complaint about The Website, (including any complaint about Content appearing on The Website, or the conduct of a User), please submit your complaint by sending an email to complaints@dieselvids.com and include your full legal name, your location and describe in detail the nature of your complaint.
6) Following receipt of your complaint of illegal or non-consensual Content under section 4 above:
-We will take such steps as we consider to be appropriate resolve your complaint within 7 business days.
-If we require further information or documents from you, we will contact you to let you know.
-We will in good faith investigate your complaint and take the following action:
-If we are satisfied that the Content is unlawful or non-consensual, we will immediately remove such Content, and we will notify you of our decision by email or other electronic message.
-If we are satisfied that the Content is not unlawful or non-consensual, we will notify you of our decision by email or other electronic message.
-Any dispute regarding our decision on non-consensual content will be submitted by us to a neutral arbitration association at our expense.
7) Complaints related to copyright infringement must be submitted by email to complaints@dieselvids.com, and we will respond to copyright infringement complaints in a timely manner. We will in good faith take such actions as we consider appropriate to deal with the issue which your complaint has raised. If you have complained about content which appears on The Website and we are satisfied that the content otherwise is in breach of our policy, we will act quickly to remove such content. Following receipt of other complaints under section 4 above:
-We will take such steps as we consider to be appropriate to investigate your complaint within a timescale which is appropriate to the nature of your complaint.
-If we require further information or documents from you, we will contact you to let you know.
-We are not obligated to inform you of the outcome of your complaint.
8) If you are a User of The Website, you warrant (which means you make a legally enforceable promise) that you will not make any complaint under this Complaints Policy which is wholly unjustified, abusive, or made in bad faith. If we determine that you have breached this warranty, we may suspend or terminate your User account.